Frequently Asked Questions​

You can switch disability service providers under the National Disability Insurance Scheme (NDIS). Participants can choose the provider that best meets their needs and preferences. It is recommended that participants discuss any potential changes with their current provider and the National Disability Insurance Agency (NDIA) to ensure a smooth transition.
Family members can get involved in the decision-making process for NDIS participants. Still, it ultimately depends on the individual’s preference and circumstances. The NDIS acknowledges the importance of family members and other support people in participants’ lives and encourages their involvement in the planning and decision-making. However, it is ultimately up to the participant to decide whom they want to be involved in the process and to what extent. Family members and support people can provide valuable input and advocacy, but the participant’s wishes and goals should always be the primary focus.

Yes, it is highly recommended that you plan for your meeting with disability service providers. Planning can help you to get the most out of your meeting and to ensure that all relevant information is covered. Some tips for planning your meeting include:

  • Make a list of your goals, needs, and preferences
  • Identify any questions or concerns you may have
  • Consider any support people or family members you may want to be involved
  • Review your current plan and identify any areas for improvement
  • Think about any changes or new goals you may have

The NDIS offers participants three options for managing their funding: self-managed, plan-managed, and NDIA-managed.

  • Self-managed funding allows participants to manage their own NDIS funds and choose their service providers. Participants can claim payments from the NDIS and must keep records of their spending.
  • Plan-managed funding allows participants to engage a registered plan manager to manage their NDIS funds. The plan manager pays service providers and keeps records of spending on behalf of the participant.
  • NDIA-managed funding means that the NDIA manages a participant’s NDIS funds and pays service providers on their behalf. Participants can choose from a range of registered providers but cannot use unregistered providers.
There may be additional charges besides NDIS funding, depending on the individual circumstances and service providers. The NDIS provides funding for reasonable and necessary support for a participant’s disability. Still, there may be some services or items that the NDIS does not cover.
The National Disability Insurance Scheme (NDIS) sets price limits for registered providers to ensure that participants receive reasonable and necessary support at a fair price. It is important to note that providers may charge less than the price limit and that participants can negotiate with their providers to ensure they receive the best possible price for the support they need.

Some of the supports and services that the NDIS may fund include:

  • Assistance with daily living activities
  • Mobility and transport assistance
  • Assistive technology and equipment
  • Home modifications, such as ramps and grab rails
  • Therapeutic supports, such as physiotherapy and speech therapy
  • Employment-related support, such as job coaching and workplace modifications
  • Social and community participation, such as participation in sports and recreational activities
  • Improved health and well-being, such as exercise programs and dietetic advice
  • Improved living arrangements, such as supported accommodation
According to the NDIS eligibility criteria, to be eligible for the NDIS, a person must be between 7 and 65 years old at the time of their application. This means that people with disabilities over 65 are generally not eligible for NDIS funding.
No, but you can still look for similar services that may be available.
The cost of our services is based on the limit set by the National Disability Insurance Agency or NDIA.

The amount you are expected to pay will vary based on your situation. The NDIS uses a sliding scale to determine how much a participant will need to contribute towards the cost of their support based on their income and the type of support they require. Some participants may be eligible for a full or partial waiver of their contribution, depending on their circumstances.

We value the significance of feeling understood and appreciated. Therefore, we have a multicultural team that caters to diverse participants.
Our company provides in-home support and care services to individuals in metropolitan Melbourne and its surrounding suburbs. We are located in the South East with a team of professionals who are experienced in providing personalised care and support to meet the unique needs of our participants.
  • Assistance with Daily Personal Activities
  • Innovative Community Participation
  • Supported Independent Living
  • Respite Care
  • Development of Life Skills
  • Household Tasks
  • Assistance with Life Stage, Transition
  • Support Coordination
  • Plan Management
  • Behaviour Support

If you need a plan and are wondering if you’re eligible for the NDIS, we can help you apply. You can reach out to us and arrange a meeting so you can start enjoying a better life with Access Support Services.

Still have a question? Feel free to ask us. Our friendly team of staff members can help you with any of your NDIS related enquiry. Contact Us Today.